Terms of service

XO GYM is a cloud software service (SaaS) covering front desk, sales, coaching and management screens and a member app, running on a dedicated link for each gym in the form <slug>.xogym.app.

Some third-party integrations (such as online payments, automatic WhatsApp sending and e-receipt submission) are marked “coming soon” and are not part of the service until released.

The gym is responsible for its staff accounts and permissions, for keeping passwords and PINs confidential, and for the accuracy of the data it enters.

The gym is responsible for having a lawful basis to process its members' data and for obtaining the consent required for sensitive data such as health measurements (InBody).

The subscription consists of a monthly base fee covering a number of branches and active members, plus a fee for each additional branch and each additional active member, as set in the agreed quote.

Invoices are issued monthly based on actual usage, plus applicable taxes. If payment is overdue past the agreed grace period, the service may be suspended after notice to the gym.

The data a gym enters belongs to the gym. Gyms grant XO Software the right to process it only as needed to provide and support the service.

A gym can export its reports at any time and request a full copy of its data when its subscription ends, within the period set in the contract.

The gym must not use the platform for unlawful activity, send spam, attempt to access other gyms' data, or disrupt the service.

We make reasonable efforts to keep the service available, with maintenance windows announced in advance where possible. The front desk is designed to keep working in a limited mode when the internet is down.

Support is provided in Arabic over WhatsApp and from inside the platform.

The service is provided “as is” to the extent permitted by law, and XO Software's liability shall in no case exceed the fees the gym paid for the service in the three months before the claim.

Either party may end the subscription with the term and notice agreed in the contract. On termination, the gym has a period to export its data before it is deleted.

These terms are governed by the laws of the Arab Republic of Egypt, unless otherwise agreed in writing.